Store policy 

Store Policy

Return & Exchange Policy

If you didn't love Soulita's Soap creation it is easy to return or exchange. Please send an email to SoulitaSoap@gmail.com with a message about the reason/change request. We love getting opinions on how we can be better. 

Expect an email reply between these times:

Monday-Friday 6:00am to 4:00pm EST

Shipping policy 

Free Shipping when order is $99.99+ unless it is multiple soap baskets.*

Standard Shipping

5-8 business days and it can take up to 2 weeks for a custom order.

Orders are shipped weekdays excluding on holidays. 

 

Standard Shipping Fees

$3.99 when order less than $12.99

$7.99 when order is more than $12.99 less than $29.99

$9.99 when order is more than $29.99 less than $99.99

Rushed Order 

3-5 business days to create before its shipped. 

Rush orders are shipped everyday of the week excluding on holidays. 

Rushed Shipping Fees

$11.99 when order is less than $49.99

$13.99 when order is more than $50.00 and less than $100.00

Soap Basket Shipping Fees

$15.00 because of the size of the box.

If you are local (in RI) and you would like to pick it up for free shipping use Promo Code "PICKUP"

Custom Order 

Shipping is calculated by weight and could take up to a month to create. 

International Shipping 

We do not ship internationally. Yet.

Custom Soap Orders

For the first custom soap order, the customer must pay the fee of the creation of the custom acrylic soap stamp. Price varies based on the shape of the soap stamp. This is a 1 time fee per soap stamp. The customer owns the soap stamp; the Soulita's team will keep it in the lab unless asked for from the customer. In that situation, Soulita's Team pays for the stamp to be shipped or delivered to the customer. 

We give discounts depending on the custom soap count. For more info please email soulitasoap@gmail.com for quotes. 

Subscriptions

We will charge every month on the same day you started your subscription. If you would like to alter your order, for example changing the fragrance of the beard oil, you must email us before your order is fulfilled. If you would like to cancel your subscription or if you have any questions please email us at soulitasoap@gmail.com.

Payment Methods 

- Credit / Debit Cards
- PayPal 

Privacy & Safety

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from wwwsoulitasoap.com (the “Site”). 

Personal information we collect 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Sharing your personal Information 
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Do not track 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Data retention 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes 
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Contact us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at soulitasoap@gmail.com

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© 2019 Soulita Soap

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